[Resolved]  Tata Sky — faulty website..worst customer service

I bought tatasky last month..nw i want to move to a lower package ie from rs 260 per month(super saver pack) to rs 200 per month(family pack)..but instead of calling customer care several times and holding the line for a very long period no one is turning up and my mobile bill is also decreasing swiftly as they dont have any toll free service for customers...moreover i logged on to my tata sky to change my package but to my dismay there website also does not work and they r telling to call the customer care..i even dont know whether i will be able to change my package...they r cheating their customers...what a nice service tatasky is providing to their consumers...disgusting and disappointing..