Tata Sky — Complaint against poor Customer Service

Address:Chennai, Tamil Nadu

I am a Customer of Tata Sky since 2006. My customer ID is [protected]. Everything was going good untill last month.
I faced problem of signal receiving on my set-top box. The message displayed that the set-top box is not receiving the signal. I logged the complain with Tata Sky - Customer Service. They assured that the service engineer will visit us within 24 hrs. But after 3 days, I got a call from some guy who I certainly can not say being an Engineer. Any way, he came and changed the set-top box. I was charged Rs. 350.00 for this job.
Actual problem starts after that. After some time, I again faced the same problem of signals. Again I logged the complaint and got the set-top box changed. This time, this set top box was not responding to remot. Again I logged a complaint. Again the set top box got changed and the next day itself, the went fully blank. It is not getting the power.
Means, in almost 30 days, I have got 4 set top box changed. Is this is the quality of the set-top box provided by the Tata sky. I checked with some other sources. Then I came to know that the set-top box for which I paid Rs. 350 was not seal packed. It was an old second hand box which was pickedup from some other place with complaint. It was repaired and installed to my house. And every time the set top box was changed, it was not new. Every time it was second hand repaired set top box.
Since last 30 days, I have not been able to see the TV programs properly. I had been charged the member ship charge as per my package for this period also.
My complaint is if I am not given the service, why should I pay? also, if I am being cheated by the employees of Tata sky, I feel they should be paying for this.

Thanks


Ranjeet Kumar Yadav
Cell : 0091-[protected]
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Sir,

I am a customer of TATA SKY. My ID No is [protected] & Registered Mobile no. is [protected].

I lodged a complain on dated 20/06/2011 regarding Digicomp not workig, my comlain no is [protected] dated 20/06/2011 at 11.00 AM.

There is no action so far.Please do the needful at the earliest.

Thanks.
BDSingh.
Deoghar, Jharkhand.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Sky
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    12303
    Pending
    0
    Resolved
    5113
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
    View all Tata Sky contact information