[Resolved]  Tata Sky — Recharge Amount Issue

Address:

Chennai, Tamil Nadu

I recharged Rs500 on June 3rd 2011 to bring my balance to over Rs 525. I have a grand pack of Tata Sky Packages. On June 6th, my balance dropped to less than Rs.50. When I called them they said they have lodged a ticket and will call me back in 24 hourts. No calls. I called again June 7th and I was told someone will call me in 12 hours. No calls. I called again June 8th and I was told someone will call me in 4 hours. No calls. Again I called on June 9th and someone told me I will get a call in 10 minutes. No calls. I called again on June 11th and was told I will get a call from billing team in an hour. I got a call from a billing representative saying that I was overcharged in November of 2011 and for that they are charging me now! I am not able to validate this but I question this. But I was not informed by any Tata Sky rep of the overcharge. I neither got a call nor got any notice on that. Again I never got any information (email, call or letter) to inform me that they are charging me in June 2011 (nearly 7 months after that fact) for what hapenned in Nov 2010.
Are the customers being taken for a ride? Why are we at the mercy of ludicrous service companies like these? I feel cheated as I have no means of verifying what they are saying.

Ram