Tata Sky — Customer complaints not resolved in spite of multiple calls to the customer service helpline

dhruv699

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

6 days back, I have upgraded my multi TV connection from a regular set top box to a HD set top box for which I paid Rs. 2,880. When the technician came with the set-top box I asked him for a bill for Rs. 2,880 to which is response was to get in touch with the customer service team.

The nightmare begins from here. It has been 6 days that I have been calling the customer care department to request for this bill to be sent to me by email to which they say that the TAT is 24 hrs. Every day, all I hear from them is apologies for the inconvenience they are causing to me and that they will mark this request as a top priority request and to give them 1 last chance. This same story has now been repeated to be 5 times.

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Comments

Lalit Powar

from Bengaluru, Karnataka

You can address your complaint to tata sky’s official handle @tatasky. They will provide the bill for your new HD set top box. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and act upon it asap.