[Resolved]  Tata Sky — deficient service

Address:

The Nilgiris, Tamil Nadu

i had requested for installation of my tata sky dth after having got transferred from visakhapatnam on 05 Jun 12. My request was registered at 1300 hrs on 5th Jun. I checked status of complaint the next day at 0830 hrs and was assured that a Tata Sky rep would call me by the afternoon and take my address after which a service rep would come to my new house to do the needful.

I recieved a confirmatory call and a message that one Mr P Ghodhandapani, the company rep would attend the request. As no one turned up on the 6th I again called up the company help line on 7th morning and they confirmed that the request would be completed by 1300 hrs that day.

It was quite surprising that at 1300 sharp i got an SMS from the Tata Sky stating that their rep was at my premises and undertaking the work at the moment. I checked all around my house just to be sure but no one had come. Since that time i jhave called the help lione almost 6 times till nigttime but always have been given the assurance that the rep will come in one hours time. Till now almost 56 hrs have passed since my complaint but Tata Sky only gives false assurances and no delivery on ground. THe company is only making a fool of the customer, advertising quick relocation services but cheats customers in reality.

Is there no way that this company can be brought to book for fooling around with customers and making them run around for services that the Tata Sky promises to deliver but does not do so? One is made to wait and wait in the name of being connected to the supervisor on calling up their helpline and finally cut off aftre waiting for a long time.