[Resolved] Tata Sky — Set Top Box not functioning

benhail

from Gurgaon, Haryana

Address:

Delhi

Dear Sir,/ Ma'am,

I have been a subscriber of Tata Sky for Close to a year. My set top box had been experiencing technical difficulties for a few days and so I registered a complaint with Tata Sky on the 22nd of November ( Complaint no is 1-[protected]). I was assured at that time that the technicians will get in touch with me within 24 hours. However, that didn't happen, I called back again to inquire about the status and was given the same stock answer. Today it is the 29th of November and my problem still hasn't been solved. Even when i complained in written I still got the same answer. Please help me.

Regards

Benhail Shullai

(+91-[protected])

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Aug 13, 2020

Complaint marked as Resolved

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Comments

anil kaul

from Gurgaon, Haryana

I own a tata sky set complete with dish and set top box and was one of the first to install it in gurgaon. My ID is [protected]. From last friday when the set top box stopped working I have wrung up the Mohali call centre at least once everyday and am assured of an answer that it would be rectified in 48h/24h/2h etc etc. Today finally a store i/c some Mr Rajat informed that rpair in the factory was slower than the set top boxes getting spoilt as also that the manufacturers are using set top boxes that have outlived their life and whether it is one visit in two days or two months a sum of Rs 350/- is charged. Coming from the house of TATA this is adeplorable state of affairs, Probably, " Kallu TV & All gaget reparing" would be able to do a job as to respond to the complaint once in seven days. I am writing this but I am not too sure whether anything is likely to change.