[Resolved]  Tata Sky — Ridiculous customer handling systems

Address:

Delhi

My Tata Sky ID no. Is [protected].

It has been a nightmare for me since I installed Tata Sky connection at my home. Earlier, I do not even remember if I was ever bothered by the cable TV and it never used to be in my mind..But, since I have taken Tata Sky, it seems my only objective in life now is to manage the Tata Sky connection.

I Got this installed on 28th Feb this year and it came with one month free of Rs 380 plan (including sports channels).

It was supposed to be installed at 11 am, where as their people turned up only At 4:30 pm.

Two days later, when I was waiting to see a world cup cricket match, to my utter dismay and shock, I found all the sports channels went off showing me a message that those were optional channels not included in my package.

After umpteen calls, sports channels came not untill one complete day was lost.

On 7th, I was in USA when I received my wife's sms that Tata Sky connection has been withdrtawn since we had not paid Rs 100 for extra cable used during installation. I had paid Rs 100 to the installation people the same day the connection was installed. I had to call Tata Sky from USA spending thousands of rupees on the international call to get my connection back next day.

Fearing about the fate of my connection once the one month period is over, I decided to re-fill in advance and change my plan for subsequent period. To my surprise, the call center people simply put me on the IVRS for payment without asking which plan I was interested in from next month. I forced them to mention in my account the plan I was choosing for the next month lest I should be bothered again by disconnecting my connection once my free period is over.

To my horror today, when I was in a business meeting, l received a call from Tata Sky call center asking me the plan for which I deposited the amount.

I thought Tata Group was one of the very few value and system driven organization. Was I wrong? Will some one pay heed to my agony?

Neeraj Goel