[Resolved] Tata Sky — K.C.O.P Distributors Cheated n Missguided

anurag_anand

from Gurgaon, Haryana

Address:

South West Delhi, Delhi

Address: K.C.O.P Distributers, RZ-5, Syndicate Enclave, Raghu Nagar, Dabari More,Pankha Road,New Delhi-110045 (The shop freom where I Purched TATA SKY DTH)

SIR,
I hav purchased a TATA SKY DTH from the above mentioned address on 16th sep.2010 @ Rs.1500. And with this pack they offer me 3months free "SUPER VALUE PACK, SUPER SAVER PACK N LIFESTYLE GOLD PACK" around 130 channels. But when I got installation I found only "SUPER HIT PACK" in my account n even for that I am being charged Rs.5.26paisa/day.

Whatever they promise me Im not getting even a single pack. And I purchased this DTH only bcoz I'll get these benifits(those 3pack).

Second thing they charged me Rs.1500 for set up box, but on the same day. company price was Rs.999. Here again they cheated me... I hav the bill with all the details.

When I contact to the K.C.O.P(Shop) they told me,sir ur package will be later upgraded. So u dont worry.
But when I conf. this with "TATA SKY CUST.CARE" they denied from this and told me, sir there is nothing like that Ur dealer is miss guiding u.

So, now I dont want to use this TATA SKY any more... becoz they hav cheated in price as well as in packages.

So plz help me sir as I am not getting satisfactory response from the cust.care too.

Please Suggest me sir what to do. I am very frustrated wid this. I dont want to use this. I want my money back.
I am waiting for ur valuable suggestion.
Reply ASAP.

MY TATA SKY A/C:[protected]
Ref.Id(given by Cust.care):1-[protected]
Date:16/09/2010
Time:08:30pm

REGARDS:
ANURAG ANAND

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ashu_mahendru

from New Delhi, Delhi

Tata Sky D2H — Cheated by TATA SKY

I have been a TATA SKY subscriber (subscriber id: [protected]) for over 1.4 years.

I have to emphasise that I have been cheated by TATA SKY.

My TATASKY digicom box was being hanged numerous times (my apologies for not able to recollect date) I registered a complaint the very next day, no one responded. Registered a complaint again on 2nd May 2011 vide reference id No. 1-[protected] (tata sky customer service lines are perpetually busy and people leave you on hold for long time)

They investigated the problem and the engineer who visited my house next day, brought to my notice that my digicom box is not functioning well and needs to be replaced by some other subscriber’s repaired digicom box. Which was not acceptable by me?

When I purchased a new connection, during the installation your engineer insisted me to go for AMC. He said for next one year from the date of expiry of 1 year additional warranty if any problem comes across than TATA SKY will replace a new digicom box free of cost.

But when engineer was installing an old digicom box in replacement, I stopped & asked him to install a new digicom box as conveyed to me earlier. He refused to replace a new box and connected me to his manager Mr. Sanjay Chaurasia on his cell number [protected]. He misbehaved and talked so rudely over the phone & I couldnt believe that something like this could happen? He said he can only give repaired box in AMC.

I am very seriously agitated by this whole act (if I could call it a fraudulent practice) It is a very ridiculous practice that these guys talks like anything with their customers now I am very serious about draggin all of you to the court if I don’t get a new digicom box within 10-15 days.

I want this to be taken seriously and want to expose tatasky in public so that this doesnt happen anymore.

Regards,

Ashu Mahendru