Tata Sky — Downtime

Address:

North Delhi, Delhi

I have raised request about the downtime since yesterday morning on my new connection taken just three days back.
As per customer care officer engineer will come today (15 nov) at 10:00 AM, but when nobody turned up till 1 PM then
I re-called customer care they said that we will send engineer at 4 PM but still noone come to resolve the same.

Also I havn't provided DemoDVD provided & 7 days offers in the booklet handed over to me till now.

My sub Id- [protected]
reg. Mob no -[protected]

Can some look into this.