[Resolved]  Tata Sky DTH Installation — NON-INSTALLATION AND FALSE INFORMATION

Dear Sir/s,

Reg.: Tatasky Digi Comp No.[protected] and Digi Card No.[protected]

I had purchased the above mentioned Tatasky DTH from Tatasky dealer J.K.Enterprises, Dombivli (East) for Rs.3, 000/- (Rs.2, 000/- cost of DTH and Rs.1, 000/- for subscription for 6 months) on[protected]. They have promised me they will register and get the installed done on the same day as requested by me. Which has not happened.

I received an SMS from TA-TataSky on[protected] at 12.41 pm informing that your request is registered and WO No.1-[protected] and our service team will notify by SMS or phone call.

I called on[protected] and requested to get the installation done on[protected]. In reply to that I got an SMS saying your request scheduled at[protected].:00:00 and service engineer mobile No.[protected]. I called Service engineer and he informed me that he is not attending the call and in turn given me another No.[protected]. When I contacted on that number they given me another No.[protected].

I called on [protected] he had informed me he is not attending the call and given another No.[protected]. When I contacted on this no. he promised me that he will be coming on[protected]. Which again not happened and told me will coming on[protected] in the afternoon. Which again not happened and told me will be coming in the evening. When I called in the evening told me Mr.Abhijeet's brother not well so that not coming today. First they told me Mr.Ravi will be coming then told me Mr.Pradeep will be coming now telling me this story of Mr.Abhijeet. This is a case of false representation. Above all I have lost my one day salary and wasted whole day.

Then I called on[protected] around 6.05 pm to know what is the exact position and I got information that basic complaint had been registered and the engineer will call within 2 hours, which also not happened.

On[protected] morning around 10.27 am I got an SMS saying the request has been scheduled at[protected]:00:00 and service engineer mobile No.[protected].

I called on the cell No.[protected] in the evening to confirm the time. One Mr.Prasana told me that he is also doing his own business in Tata Sky and he will finish first with that then only he will do mine that also if he gets time, so that he can't give anytime schedule. Installation at my place does not taken place y'day also.

Y'day evening I had visited the dealers J.K.Enterprises to inform them about the non-installation. One more person had come with the same issue of non-installation at his place since[protected]. He returned the product saying that I will never buy this product as they cheated me.

I would also like to return the product today if the installation is not done today also with a compensation for my one day salary and mental agony.

Awaiting a favourable reply at the earliest.