Tata Sky DTH — not installing

Address:

Delhi

i was using the services of tata sky for cable DTH TV. on 4th october 2012 i placed the request for relocation as i have moved to another place.That time customer care executive assured me that both job will be done on the same day .But their technician came and took out the wiring n dish from my place and left the venue giving me the reason that its late now and i will install the dish tomorrow. Form that day till now no one from tata sky has come to my place to install the dish..I have called them several times, talked to their seniors , all they did was to give false promises that my dish will be installed tomorrow .I even requested for the refund for my dish and set up box because they were not able to give me the service .
But the response to that request was..."they have no policy for refund in the company,,only thing i can do is to use up my balance left and keep the setup box with me". on that response i asked them how can i use my balance when they are not installing the dish at my place, the executive had no answer to that.
Now i want the refund of the cost of their set top box and the balance amount of annual subscription which i paid for.So that i can move to another service provider and avail their service.
They should also compensate for the time my family is not able to watch TV and face boredom and frustration which is obviously not good for our health.
Hope my complaint would be considered here and action would be taken on them
My tata sky sibscriber id is [protected]
Manoj Agarwal
[protected]