[Resolved]  Tata Sky — False advertising and wrongly selling product

Address:

Mumbai City, Maharashtra

Ref Tata Sky id [protected]

I am a Tata Sky customer since the time tata sky is launched in mumbai approx since 5 years.

At the time of purchase on yearly Mega Package every year the executive tells us that since you are a Mega Package subscriber I wont be charged for any repair works like visit fees replacing the set top box. I will only be charged for the Connector if that gets spoiled.

Now since a week I am trying to call Tata sky to replace the faulty box they are asking me to buy a new box for Rs 1000. I argued with them regarding the replacement they said since your box is 5 years old I will have to buy a new one. I fail to understand while selling the Mega Package Tata sky is giving different information and when it comes to replacement they say some thing different.

I have spoken to the sales executive in Tata sky they are saying there is no such policy of 5 years. The box if I have asked to replace with a new one then only they are going to charge me.

I am getting different feedback from different sales people.

I spoke to the engineers who came to my house he said the scheme of replacement has changed since two months. If Tata sky is changing the policy it should be applicable from that day till another 5 years. How can they impose the policy on the old customers.

I would request Tata sky to look into the matter and please replace the box with their replacement box for me and I am not interested in buying a new box at all.


Regards


Rajiv
[protected]
[protected]@hotmail.com

Ref Tata Sky id [protected]