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You can address your complaint to tata sky’s official handle @tatasky. They are quiet prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com
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Thanks Lalit.. Tried all that.. even sent an email to nodal officer.. he also didnt reply and no one picks up the number that they have given on their site
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