[Resolved]  Tata Sky — Faulty Machine

Reg Faulty New Machine Replaced by Refurbished Set top Box

To Tata Sky

Respected Sir/ Madam

Sub ID [protected]

I had purchased TataSky HD on 11 April 2013. Since then i am facing the problem of pixeled viewing frequently while watching HD channels. It shows up every 3 to five minutes.

I called for complaining and the concern person Mr. Kailash says that the engineer will visit and do the needful. I asked what if the HD box is not in working properly.
He said it will be replaced with a refurbished one. I ask if your product is faulty within 10 days of installation and you will replace with refurbished piece, how is that possible.He said its company policy.

That means there is no use of buying New HD since they do not give Warranty. I am stuck with the Tatasky service since we have four connections. And this is the second time i am facing problem.

Hope the management solves the problem.

The service engineer visited and said the machine is faulty and needs to be replaced. I told him if they are giving me brand new piece then come or please take the faulty Set top box and refund me the money.

Till date 15 calls received from Tatasky but Non of them with a positive answer. All executives says only one thing "Sir you are right but this is company policy".

I would request Tatasky to take the necessary action to protect their clients problems.

Spoke to Concern person from Tata Sky
Mr Nags
Mr Amzed (Team Leader)
Mr Rishi
M/s Deepika (Team Leader)
M/s Sushma
M/s Puja
M/s Preeti
M/s Amar (Installer)

Once again requesting Tata sky to take necessary steps to help their clients and dont make them go through so much difficulties.
All I ask is for a New piece which is faulty after installation within 3 to 5 days.



I am traveling and mobile will be off so wont be available till 9th of June 2013.
Please revert later.

Thanking you
Regards


Rajiv
[protected]