[Resolved]  Tata Sky — Poor Service and Inability to solve problem

Address:

Haryana

Dear Sir,


This is to inform you that I am a Customer of Tata Sky since last 5 Years. My ID No. is [protected]. Request you to cancel my connection ASAP. Also I would like to inform you that due to extremely cold behavior & Non Cooperation of your Staff as well as Agency Staff and poor service I am forced to take a decision to get my connection cancelled.

Following are the highlights of sequence of activities that happened:


My Tata sky connection is not working since last 5 days. I has made a written complaint on Friday 2nd Sept,2011. Reference No. 1-[protected] was allotted. It took two days for your Engineer to attend the complaint. Mr. Arun Kumar (Engineer from M/s. Sai Electricals) visited my place on Sunday 4th Sept,2011. He told that Digi Box would be changed for which Rs. 350/- would be charged. He changed the Box. however, he could not solved the problem and left saying that he would return next day.

Yesterday evening I got a call from Tata Sky and I told them the status that problem has not been solved and they assured that problem will be rectified next day. Reference No. was 1-[protected].

Today, to my surprise Engineer didn't turn up. I called up Sai Electricals 2-3 times. A lady picked up the phone and she was not aware of the problem. She kept on hold the phone for almost 15 minutes and then told me that she would send the Engineer. By afternoon, when there was no visit I called up again and I was told that Engineer would visit next day. I asked her to connect to the Owner Mr. Naresh Arora, which she didn't and express her inability to transfer call to the owner.

I wrote another email to Tata Sky today mentioning that my complaint has not been solved. Reference no. 1-[protected]. However, no one visited.


Thereafter, in afternoon I called up helpline No. [protected] and spoke to Mr. Imran, who told me that he would forward the compliant to concerned Regional Executive and told me that I would get a call in next 30 minutes and gave me the assurance that problem will be solved by 6 in the evening.

At 6.30 I got a call from Tata Sky mentioning that the Engineer would visit tomorrow. Reference No. 1-[protected]. On questioning the concerned person told me that he has received complaint today only and that it could be solved next day only. The guy wasn't aware of the fact that original complaint was made on Friday.

There after, I again called up helpline No. [protected] and spoke to Mr. Shashi as well as Mr. Harsh Mehta at 19.00 hours and they also expressed their helplessness and told me that Engineer would visit tomorrow only. when I told them that he was supposed to visit today, their reply was that you got a call from Tata sky at 6.30 in evening and was informed that engineer would visit tomorrow.

An esteemed Customer like me has to suffer because of inefficiencies of your staff. I am not getting your services for free. I pay for it, inspite of that when there is a problem its been 4 days and complaint not properly attended. Helpline Staff is very arrogant, rigid and not at all apologetic. Agency Staff is totally in capable and non cooperative. In spite of that when I asked them to cancel the connection, they said ok we will register your request.

Repeated complaints through emails and spending hundered of rupees in STD calls to helpline, however no response and extremely poor service.


Above mentioned email has been written so that it reaches the highest level of Management and necessary corrective actions are taken, otherwise Company would loose lot of its esteemed Customers to Competition.


Regards,

Aseem Taneja
#[protected]