[Resolved]  Tata Sky HD Setup Box — not ready to return money

Address:

Thane, Maharashtra

Tata sky HD setup box

HD Setup Box has following problem.
1. Channel information is very small u can not read properly.
2. HDMI pin is not working
3. It will not retrieve signal properly.
4. Every one minute HD Setup box lost signal.
5. Picture divided into small pieces I have enclosed picture also.


Kindly replace my HD setup box with normal setup box and return remaining money.

Do not buy TATA SKY setup box. They are cheating with me.

I have booked online setup box on telephone. Tata sky sales man send HD setup box without asking about TV compatibility with HD channel or not, LCD Tv etc.

After installation I saw HD setup box not working fine even channel information is showing very small font which is not possible to read from 4 ft. I asked to engineer why it is not showing properly, it is like that only.

When I compliant to customer care they every time say we solve your problem and transfer this line to our senior or concern dept some dept pick the phone after picking they say i am putting on hold for a moment but that moment not mention 5 min or 10 min most of the time I hang for 5 min and they didn’t come. First day of installation of setup box, when I complaint they concern dept said they know problem they received so many complaint but he don’t know when it will be solve may be 2 or 3 years.
My question if he knows about problem, why he sold this worst SETUP BOX?

Second he said setup box is only 2599 Rs but after installation he cut 500 Rs for wire without informing and asking. Sales main must say installation is free and if wire required it will be chargeable.
I am requesting to TATA Sky Please return 500 Rs and replace HD setup box with Normal Setup box.

Before 31-Jul-2011 I put so many requests but now I am writing request number.

DateRequest number
31/07/20111-[protected]
2/8/20111-[protected]
6/8/20111-[protected]