[Resolved] Tata Sky — Poor Customer care

V K Sharma

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana

I booked my Tata Sky connection on 08Oct 2010 and was given T ata sky customer ID [protected].I was assured by Mr Shaman from [protected] that Tatasky will be installed at my residence within 48 hours,When no body came,I spoke to customercare. On 10th morning , one mr Vipin called up saying the Engineer will come to your residence at 4pm.At that time I was in Meerut but I rushed to Manesar because Engineer was comingto install TATASKY. But nobody turned up.Then again I contacted customercare on 10th evening and I got a SMS from TM-TATASKY saying " your tata sky request ref WO No:1-[protected] is scheduledon 11oct at 1600hrs . For any further assistancecontact [protected].
Regular knockings at customercare and talking to a large number of crude and rude executives namely Vipin, Lalit,Ashok etc has only screwed up my own happiness but it has had no effect on Tata sky engineers and customercare executives.
Today it is 13th late evening and there has been no joy in the past 6 days.
Is there nobody in the Hierarchy chain to take these erring crude and rude executives/engineers to task?
Why r u letting a handful of boys spoil the big name of TATAS?

Will some one come back to me on this???????????

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Aug 13, 2020

Complaint marked as Resolved

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Comments

mathew.thuruthy

from Mumbai, Maharashtra

I am an unfortunate customer of TATASKY with CID-[protected]. My digicomp stopped receiving signal due to installation of another dish belonging to another service provider. It is three clear days now, though I made many calls to their Call centre, after two visit from their teams, all promising that a different team will come for relocation, the work is still pending with no solution in sight. In view of the above, my queries are as under.
1. Why does it take more than three days to rectify a fault? (Still no guarantee that the fault will get rectified even on the fourth day. I can expect a third team also to come to my house and tell me the obvious that the dish needs to be shifted.) Is this the service level, TATASKY promises to its customers?
2. When the work order was issued for relocation of the dish to the second team why did they come un-prepared. Or is it that “TATASKY” thinks all customers are fools to pay for multiple visits of technicians for resolution of a problem.
3. What is the so called “SYSTEM’ of TATASKY which does not take care of customer requirements? Is TATASKY driven by the so called SYSTEM or human are driving the system?
3. Is TATASKY technology so inferior that just because another dish got installed in the vicinity of my dish, the signals gets blocked?
4. Why is your IVR system so lousy, that when I select English as the language, the call gets diverted to a Hindi speaking executive? He then pleads to me to speak to him in Hindi.