[Resolved]  Tata Sky — Bad Services

TATA SKY LTD — Belated and Time barred complaint; Only lip promises made.

----- Original Message -----
From: rajneesh madhok
To: TATA SKY
Sent: Friday, April 08, 2011 5:25 PM
Subject: Belated and Time barred complaint; Only lip promises made.


To April 8, 2011
The Chief Executive Officer,
Tata Sky Ltd,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhakar Marg, Worli,
Mumbai-400025

SUB: BELATED AND TIME BARRED COMPLAINT
SUBSCRIBER I.D. [protected]

Sir,

I lodged complaint with Tata Sky on its Customer Care No. yesterday i.e. April 07, 2011 and described that the Digicomp purchased by me is giving problem from the first day of purchase. Its lights go off and on usually. And now there is no light in the digicomp. The said complaint had been lodged at Tata Sky’s Chandigarh Office. After registration of the complaint I got message from TD-TataSky as: Dear Customer, Your WO Number: 1-[protected] request has been scheduled at[protected]:59. Thank you. And today at[protected] one Customer Care executive of Tata Sky called from[protected] at 02:50 PM and enquired the matter from me. I told about the Digicomp problem. She told that I shall look in to the matter. But no one responded afterwards. She gave me assurance that the Engineer will be deputed shortly to check the Digicomp. The timeline fixed by the Tata Sky has passed by and there is no sight or sound of Tata Sky Technician.

Poor customer Service A bad name to TATA. Kindly consider the following points:

It is Tata Sky’s DEFICIENCY IN SERVICE.
THE COMPLAINT SHOULD BE ENTERTAINED WITHIN THE TIME LIMIT.
The controlling authority has no control over the Service Engineers.
False promises are being made by the Executives of Tata Sky.
Kindly get the needful done at the earliest to avoid further litigation in the matter.

Regards,

Rajneesh Madhok,

B-xxx/63, Nehru Nagar, St. No. 2,

Railway Road,

Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R),[protected]M)

Tele-fax:[protected], E-mail: [protected]@bsnl.in ; [protected]@yahoo.com

----- Original Message -----
From: [protected]@tatasky.com
To: [protected]@bsnl.in
Sent: Friday, April 08, 2011 5:26 PM
Subject: Auto Response: Service Request Reference Number: 1-[protected]




Dear Subscriber,



Thank you for your email registering your request.



For your reference, the Service Request number is 1-[protected]. In future, please quote this number pertaining to your request.



This is an auto generated mail. Our representative will get in touch with you shortly.



Warm regards,

Tata Sky Customer Care


_________++++++++++_________
DISCLAIMER:
This communication (including any accompanying documents / attachments) is intended only for the
use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. If you are not
the intended recipient, you are notified that any dissemination and/or copying of this e-mail is strictly prohibited
and you are requested to delete this e-mail immediately. Communicating through e-mail is not secure and
capable of interception & delays. Any one communicating with Tata Sky by e-mail accepts the risks involved
and their consequences. While this e-mail has been checked for all known viruses, the addressee should also
scan for viruses and notify the originator. Thank you for your cooperation.
_______++++++++++_______

----- Original Message -----
From: rajneesh madhok
To: TATA SKY
Sent: Friday, April 08, 2011 10:16 PM
Subject: Notice under Consumer Protection Act, 1986


BY SPEED POST
To
The Managing Director,
Tata Sky Ltd,
3rd Floor, Bombay Dyeing A.O. Building,
Pandurang Budhakar Marg, Worli,
Mumbai-400025

Sub: Notice under Consumer Protection Act, 1986
Sir,
"Act no. 62 of 2002 seeks to amend Section 14 to empower the District Forum if it is satisfied that the allegations contained in the complaint are proved, also to issue orders directing the opposite party, inter alia, to pay punitive damages, cease manufacture of hazardous goods and desist from offering services which are hazardous in nature, pay such sum not less than five per cent, of the value of defective goods sold or services provided where loss or injury has been suffered by a large number of consumers who are not conveniently identifiable"
The service engineer installed second hand a very rough condition Digicomp at the consumer place with exchange of consumer's digicomp. When the consumer objected the engineer said that we provide replacement of old digicomps, your digicomp will be repaired and we shall install it to the other consumer. What a great service TATA SKY is providing to its consumers.
Kindly don't dodge consumers. When the consumer has agreed to pay Rs 350/= as per the demand from Tata Sky. Then why Tata Sky is playing gimmicks by installing second hand and repaired digicomp and charge for new one in lieu of replacement.
As Service Engineer says that Tata Sky don't provide New Digicomp for replacement and so you will have to lodge your request with the consumer care executive. The said digicomp will be supplied from Bangalore/ Mumbai office and it will take more than one month to reach to our destination if it is the quickest response otherwise it may take say more than six months.
What a great company Tata Sky and What a great After Sales Service?
If TATA Sky failed to replace my Digicomp within three days i.e. up to 11th of April and refund the money charged from the consumer due to deficiency in Service. Then the consumer will be constrained to file the complaint before the Consumer Disputes Redressal Forum, Kapurthala for redressal of grievances and will demand compensation for the mental and physical harassment and deficiency in Service.
Thanking you,
Yours faithfully,
Rajneesh Madhok

My Subscriber ID : [protected]

Tatasky has been cheating and is kind of fooling customers. On 13th July I raised a service request that my SET TOP box is not working, the engineer came and replaced the box (This was someone elses reparied box), this box the very next day stopped working, post that again some one came and replaced the box (again someone elses reparied box)... this has been going on since then and now again the same issue.... in 1 month see the no. of complaints and they just provide the so called refurbished box. When called thier customer center they say as per thier policy they cannot provide new one (WHY?)... They should publish this on thier website.

Also I have been speaking to different people today almost 10-12 calls and there has been no response, even when I am asking to cancel all the subscription.

Thier leads Mr Nandan, and Managers Inderpreet from Noida promises that I will get a call in 1-2 hours but the day is over and no call.

This is utter nonsense and these 2 days when I am not able to see TV or the previous request I am still being chargewd for usage on those days.
Below are the ticket nos. logged till date


1-[protected] - 13th July
1-[protected] - 14th July
1-[protected] - 16th July
1-[protected] - 11th Aug
1-[protected] - 13th Aug
1-[protected] - 13th Aug