[Resolved]  Tata Sky — change of pack without permission

Address:

Jalandhar, Punjab

i m a old customer of tata sky id:[protected] with name Gurdeep singh bajwa..
i had been subscribed to family pack (one of the oldest pack of tata sky)
i recharged for rs 1000 for which i was given a bonus of rs 300..that is the total balance was rs1300. i got a call from tata sky that you can subscribe to supreme pack that will be in benefit for you. but i said i will tell you later if i have to do it or not
they changed my pack from family pack to supreme pack without my permission and when i called tata sky customer care they said they cant revert back to family pack as it is not available now.. now i am being charged extra for Kids pack from my balance.
i want my family pack back
private company robs customers like this..huh!