[Resolved]  Tata Sky — Black mailing policy

Address:

Jalandhar, Punjab

Dear officer

My name is Amandeep Singh, resident of 280 Lajpat Nagar, Jalandhar, Pb. We have total of 6 devices / Set Top Boxes installed at this address. We have been enjoying Tata Sky's flawless services for the past 3-4 years (since the time Tata Sky launched its services in Jalandhar) I believe I was one of the first few who subscribed.

I tried to contact you on the number[protected] given in the Tata Sky website but the number is "not in service". The executives in the call centre responded nothing more than "sorry, but this is the company policy". Promised me that I would get a call from one of the "superiors" but never did.

My Complaint is that couple of days back I got a call from your office reminding me of the subscription coming to an end and at the same time told me that If I want to retain the recorded programs on my device then I will have to go for the Mega pack of Rs 6000/- instead of Rs 5500/- because you have expanded your Mega pack with South Indian channels. And If I opt for the same channels that I had subscribed all this while then I can enjoy them for the same price of Rs 5500/- but I would lose all the recorded programs. I would like to know

1. why is it that even after paying for the equipment the control of the equipment is enjoyed by Tata? This is a serious breach of confidentiality, trust and ownership.

2. In the given situation Why am I being asked or rather forced to pay Rs 500/- more just to save my precious recordings.

I hereby demand that I be not forced to pay anything extra for saving the recordings on the devices installed at above given address and if any action regarding the recordings is taken by Tata Sky without prior settlement of the issue in written, then I would have to proceed legally. I hope you will understand my apprehension and concern and try to resolve the issue as early as possible.

Yours sincerely

Amandeep Singh
280 Lajpat nagar
Jalandhar City