Tata Sky — Non Installation of HD + recorder for more than 20 days

Address:

Dindigul, Tamil Nadu

I booked for a HD + recorder on 29th October, 2011 when there was a sale(Rs. 2000/- for the hardware if booked on the same day) After booking I paid Rs. 3,999 by my Citi Bank Credit Card and the approval number was 682017 and reference number 74332741303130254070016. The installation has not been carried out till date in spite of my calling the customer care several times. The only answer I get is the order was cancelled because the money was not received by tatasky. Whereas Citi Bank confirms that the money was claimed by Tata Sky vide their reference number cited above. A work order was also received from Tatasky through SMS after the transaction was completed which is 1-[protected]. We also sent an e-mail giving all details to Tatasky at [protected]@tatasky.com.