Tata Sky — POOR SERVICE AFTER SALE

Address:

Ludhiana, Punjab

Respected Sir,
My Tata Sky subscriber id is [protected] and is registered under the name of Jagmohan Singh instead of Jagmohan Mahajan.
Kindly correct your record and change my registered name to Jagmohan Mahajan for further contact.
I have a complaint regarding your customer care services. I registered a complaint regarding some problem in my digicomp with card no.[protected]. I registered my complaint on sunday and the customer care representative said that the technicians will come within 2 days. (My complaint id is 1-[protected])
I recieved a call on monday morning from your ludhiana service centre and they promised me that your problem would be solved before noon but no technician showed up. Today morning[protected] i recieved a call from your representative and he claimed that he is an engineer of your esteemed concern as he told me. He promised me that our problem will be solved within two hours i.e. about noon.
Tata Sky has great name/fame and reputation in Indian DTH Market and is one of the best DTH provider in India but according to my experience your services dont meet your valuable clients' expectations. It is same like hindi proverb "UNCHI DUKAN FIKA PAKVAN". I also want to tell you that my family is suffering from last four days and we are unable to watch TV.
Kindly look into the matter and take appropriate action ASAP.
Yours Sincerely
Jagmohan Mahajan
[protected] (Tata Sky RMN)

VERY POOR SERVICE (After Sale)

In the connection with above-said complaint.
Today I recieved a call from a phone no. [protected] at about 14:[protected],The caller (FEMALE) assured me that your complaint would be solved before evening i.e.[protected], but no technician showed up and no further contact was made from your side.
Now I dont have any other way except than reporting this issue in ELECTRONIC MEDIA.