[Resolved]  Tata Sky — Pathetic after sales service

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Maharashtra

Tata Sky Pathetic After sale service
My Settop box has stopped working on Friday (17-Jun-11), showing a digicard error (Error 02), seemss tyo be some issue with the digicard, immediately i have called the customer services and lodged my complaint, they confirmed that since i am in there premium customer list, it will be sorted out within 48-72 hrs, and i can expect the call from there Technician.

Till Monday i haven't recd any call from tatasky, i once again called the customer services in the eve and they advise me that i will be receving the call from the technician on Tuesday, Till Tues eve also i hvnt recd any call from the Technician, once again i approched the Tatasky customer services and escalated the issue with the higher authorities and they assured me the technician will be visiting till 7.00 on Tuesday eve , and if not then on wednesday i.e 22-Jun-11, the problem will be solved, But Still i the situation is same, i havent recd any call from tatasky and once again i have to approach them.

Is this is wht they called the premium customers category wherein the issue has not been resolved since past 5 days, I think i have made a mistake by subscribing for the whole year, thats y i have to bare them now.

Just 2 months back they have replaced the new settop box , for that also i have to wait for one week to replace it, and again this issue , They are saying that the digicard is not available or the technician is busy.

I can't accept this kind of treatment from such a big organisation, and since after getting such a pathetic after sale services i have to lodged the complaint against them.