| Address: | Mumbai Suburban, Maharashtra |
We subscibed for Tatasky connection on 13 November 2011. The connection was taken by availing the phone service help desk. We had a chat with customer service executive named Santosh.
He gave us the following offer:
Pay Rs.2800 by credit card and you get installation free of cost as well as 2 months of free services by your company. We emphasised as to whether there are no hidden cost for this installation to which your executive replied ''no sir, there are no hidden cost''. We demanded invoice to which the executive said will be provided to you at the time of installation. As agreed the payment was made by credit card.
At the time of installation your dealer demanded Rs.500 and we had a talk with their customer care executive who suggested us not to pay these charges as they are charged voluntary by the dealer and requested us if need be to file a complain against such dealers. At the time of installation thier staff didn't provided us with invoice any they relented that the invoice will be sent to you by courier. They didn't demanded Rs.500 as complain was already made.
After 9 days the services has been discontinued.
As a genuine consumer we called their consumer helpdesk and had a chat with their executive (Neelema in Bangalore) who was unware of what these charges are for and emphasised to pay these charges as early as possible.
We have already filed a complain by mail as well on their site but to no avail. They call us and discuss our complain. They now repeatedly call us and harass us by demanding these charges.
This is wrong on the part of the company to apply such hidden charges and harass their consumer.
Also note that we have not received any invoice for the payment made as promised by your helpdesk executive (Santosh). Was this information helpful? | 
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