[Resolved]  Tata Sky — Non Installation of Tata Sky + HD

Address:

South Delhi, Delhi

PLEASE PLEASE SAVE YOURSELF THE HORRIBLE AFTER EFFECTS OF BUYING ANYTHING NEW FROM TATASKY.

I never loose my cool over small delays and genuine reasons and this is the reason I have never felt the need to come on this forum but this time it has exceeded all my patience levels.

I made the mistake of reading a pamphlet from Vikram Mehra, the Chief Marketing Officer of Tata Sky dated 7th Feb 11 (who very conveniently chose to ignore a mail that I had sent to him subsquently highlighting my problem) and ordering a Tatasky+ HD on 12th Feb, paying through the IVR an amount 3999 vide ref no 1-[protected]. The new HD set top box was to be installed within 48 hrs or this order on 12 Feb at about 7:00 pm.

I kept calling the number given to me[protected] everyday till on the 16th Feb when I got a new reference number from Jitendra 1-[protected] assuring me that my box would be installed in next 12 hrs.

I spoke with Shilpa on 19th Feb. She said the system is down and she will call me back in 2 hours. Nothing happened.

I again spoke with superviser Shyam on 19th Feb still complaining about this callous attitude. Again no action.

Now I spoke with supervisor Raj on 19th evening with the same answer but this time he assuring me taht within 1 hour he will call me for sure and apologised for all the pains I had had to face uptill then.
Raj did not call back.

Surprisingly I got a call finally from the installation person on Sunday, 20th Feb at 6:30 pm while it was raining in Delhi and he offered to come right away for installation. I was not home and moreso it was raing quite hard so I asked him if he can come the next morning, 21st Feb. He agreed that he will be here at my house at 10:00 am and that I should be present when he comes.

Today it has been 8 hours since morning that I have been waiting and no one has called or even turned up. I spoke with supervisor Naveen and he was supposed to call me back in 2 hours at 12:00 pm. It is 6 pm now and as expected now, he did not call.

I must have called the help line number[protected] at least 6-7 times and everytime I have got a lame answer without anyone coming forward to actually resolve this.

I honestly regret my decision to pay before hand and I sincerely hope that you all read this and try other alternatives instead of blindly following what their ad's are falsely claiming to do.

Shame on you Tatasky customer service team and you are letting a lot of people turn away for this unprofessional behaviour.

You will see this mail at every possible forum - I'll ensure this reaches to the maximum people.

Ashish Jaiswal
New Delhi
[protected]