Tata Sky — No Reference against purchase

Address:

Hyderabad, Andhra Pradesh

Hi,

I made a purchase of TATA Sky Simple set top box, for which I got the reference no & work order no next 2 hours along with
Suscrier ID {1-[protected] }.
after 2 days, on suggestion of my friend I cancelled the Simple set top box by calling to Tata Sky Call Center @[protected].
and then I made a purchase of TATA SKY HD {High Definition} set top box, for which i did not get any Purchase Reference no or any Work Order No.
When I am calling to call center they are also not giving any Proper answer on the same in all my 8 to 9 calls spending 10 minutes each... only 1 of the receiver told me to wait 24 hours from the time of purchase.
But .... its almost two days, no body confirmed me on the same. and no Purchasing Reference for Rs.3080/- more over the amount got debited from my A/c.. against sencod purchase 3080 + against first purchase 1640 total = 4720... cause till I am waiting on return of first payment to my a/c.

Not expected with TATA Sky such a leniency... expecting any legal action on the same.

S. Sheikh.