[Resolved] Tata Sky — no service from last 3 days

abhaydj

from Ahmedabad, Gujarat

Address:

Maharashtra

This is Pathetic.
I booked TATA sky DTH with M/s. MANOJ ELECTRONICS, THANE, maharashtra on 01-05-12. As per thye commitment of shop owner the installation should have been done on 2nd of May before afternoon. but no one turned. When called to call center number, they informed that the i'installer' will call me before 3:00pm and it will be installed at the end of the day.

Again nothing happened. Again when I called the call center at 6:30pm there some vipul told me that I will get a call from installed before 8:00pm (which was a wrong commitment, as later I came to know that the field services operations timings ar only up to 7:00pm??????????). He gave me a complain log number - 1-[protected].

As expected nothing happened. again I called the call center at morning 8:20am (03.05.2012) and spoke with Ajay ( executive), Sherry(Senior Executive) and Gurmit (supervisor), this call went on for some 15 mins but nobody was able to tell me what is the action taken on my last complain tha was registered yesterday...this is the most pathetic service and customer relation service example I faced where the service provider is not able to tell you the status of your complain and just giving false commitments again and agaTATA sky call center number is [protected].

Hope somebody checks and takes action on this.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Lalit Powar

from Bengaluru, Karnataka

You can address your complaint to tata sky’s official handle @tatasky. They will check with the status of installation. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and get your set top box installed immediately.