Tata Sky — no service since 48 hours

Address:Thane, Maharashtra

i have been facing a technical problem with my set top box since the last week. on 31/08/12 i called up tata sky to lodge a complaint. they promised to send the associate at my premise by 1 o' clock noon on the 01/09/12. i keot on receiving messages from them that the visit has been rescheduled at a later hour. and at 8:30 pm i received a message that my complaint has been resolved by a installer Mr. Rajan Singh. However no body has visited my place by that name. the complaint still remains unresolved.
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    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
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