[Resolved]  Tata Sky — non compliance of service request

Address:

North Goa, Goa

My set top box of my Tata Sky has been giving trouble for some time. The green light on the box does not come on. On 13th June, 2011 I made a complaint and requested Tata sky to send their technician to the house on 15th June,2011 at 2 p.m. or thereafter. I waited till 6pm and no one came. When I phoned Tata Sky I was told that my appointment was rescheduled to June 16th at 11am. No one bothered to inform me about the change. it was only because I phoned that I was told about the change.
the technician who was supposed to come today at 11am phoned me at 3.30 pm to enquire if he could come. since today was not convenient I told him not to come.
I also requested Tata sky to put a hold on my account balance till my set top box is repaired.