Tata Sky — No response to attend complaint

Address:

Raigad, Maharashtra

My subscriber ID is [protected]

I am a premium customer of TATA SKY services.

Recently due to relocation of the “Set Top Box”, I have not been able to view any services with the message “NO SIGNAL”.

Therefore on 06.09.2011, I have registered complaint on My Tata Sky with the following details:-

Compaint No. SR[protected] dated 09/06/2011 @13:13:27
Unable to view services
No signal
09/07/2011 13:13:27
-

On 06.09.2011 (afternoon), I have called the Tata Sky Helpline and explained the situation but the customer service executive (Female) has assured to attend the problem in 2 hours. I have then clearly mentioned that my “RMN” (Registered Mobile No) is not available and they have to contact my residence no.

As the problem was not attended, on 07.09.2011 (evening) I have called the the Tata Sky Helpline customer service executive (Female) and inquired as to why the problem has not been attended and they came out that my “RMN” (Registered Mobile No) is not available. I again explained that please contact my residence number which I had already communicated in my first call. Again I was assured that the complaint will be attended at the earliest possible.


As the problem is still not resolved, today on 08.09.2011 I have called to the customer service executive (Male) and he has informed that the Technicians were supposed to visit my residence at 1600 hrs to 1645hrs.But I have explained that there has been no visit. So he has made his Supervisor Mr.Karan to talk to me.Who has assured me to attend the problem by tomorrow Morning.

Again as the problem was not resolved I have tlaked to numerous customer care executives and there supervisor who have only assured to take action but with no output.
On 09.09.2011 when I called up again from 1600 hrs to 1900hrs due to there internal system upgradation no body was able to give any update and finally when I got a chance to speak to a supervisor Ms.KAVITA I was again given asurance to resolve the problem but the problem hs not been resolved.

I am surprised to this lethargic attitude by a reputed name like TATA SKY and am very unhappy and annoyed by such kind of service.

This bad experience is surely going to remain and will change my further decision in continuing, opting a secondary service from the rival of Tata Sky.

I have tried to call to the nodal officer[protected] but no body answered the call at 1800hrs.


I CONCLUDE THAT TATA SKY SERVICES ARE THE WORST. A VERY LETHARGIC APPROACH TOWARDS CONSUMERS AND EVEN THE NODAL OFFICERS ARE INEFFECTIVE IN RESOLVING THE PROBLEMS .TATA SERVICES HAVE A ROUGH TIME AHEAD WITH TIS APPORACH.