Tata Sky — poor service and charging during warranty period

Address:

Bangalore, Karnataka

My name is Ankur Sinha .My subscriber ID for tata sky is [protected].I am facing worst service which any service provider can provide.I raised a WO on 7/4/2013 (1-[protected]) to replace my set top box.Raghvendra Raju (mob no-[protected]) visited my home on same day and replaced my set top box.My set top box which was new and under warranty was replaced by an age old set top box.The set top box number was not visible on the set top box .Raghvendra Raju told me that he will call his manager Manjunath ([protected]) who is having set top box number and it will become active after 1 hour. I waited for two days and called multiple times Raghvendra and Manjunath but they rarely picked the phone and they closed the work order .I was forced to raise other work order on 9/4/2013 with number 1-[protected].After this work order Raghvendra Raju visited my place and replaced my set top box with another age old set top box.He left my place without giving demo.It was only once he left my place I realized that the remote sensor of this set top box was not working.I immediately informed Raghvendra and Manjunath about this.After calling multiple times Manjunath picked my call and told that it will be rectified and he will replace my box with new box.I kept on calling multiple times but they do not rectify the problem and closed this work order. I was forced to again raise a work order 1-[protected] on 10th April.Still after following up multiple times I am unable to watch cable TV.In mean time I have called the customer care service of TATA SKY for almost 30 times but still my issue is not resolved.On the top of this they also charged me for the set top box which is not in working condition.My warranty was till 7th April 2013 and on the same day I got my set top box replaced .But as TATA sky was not able to provide me a error free set top box till now they should not have charged me as it is entirely their poor service which forced me to get the set top box changed multiple times.
If some Tata sky manager is reading this then please resolve my issue ASAP as I am getting frustrated with your poor service and false billing.