[Resolved]  Tata Sky — Irritating Delay in Customer service and Hardware Installation

Address:

Pune, Maharashtra

Hi,

On 13th of June 2010, I had requested a connection on Tata Sky at my Rented Flat (Details of which are: Flat No.3, Plot No.32, Vishal Sneh Society, Bombay Sappers Colony, Wadgaon Sheri, Pune - 411014.).
I had been asked to made a payment of 1599 INR which I made Immediately through my Tata Card - Credit Card on Phone at around 19:15 on 13th June 2010 itself and I had been promised that installation will be completed within 48hrs and I will be contacted for appointment also.
Till the evening of 15th June 2010 no appointment was made, installation was still a distant dream. When I started calling customer care on[protected] from the morning of 16th June 2010 response was not at all pleasing despite the Service Level Agreement – SLA (Committed 48hr) was well breached and on every occasion my call was put on hold for long durations and minimum 10 minutes of hold seems to be a regular affair. When I started complaining about it, respondent promised me to call back but even that didn’t happen.
Today on 17th June 2010 at around 10:20 AM I received a call stating that I will again receive a call from installation department for appointment and installation will be done in the next 48hr, since they have received the request on 16th June 2010.
Now, no one seems to be taking the responsibility of breaching the SLA. Its look like Tata Sky is offering me a favor by giving me a service despite receiving money from my side they no shame for giving a pathetically slow service.
Call records can be checked for the complaints that I have made, since call centers record all communications for training purpose. My details are given below:
Name: Aniruddha Das
Registered Number: [protected]