[Resolved]  Tata Sky — Poor Service all around

Address:

Pune, Maharashtra

Hi, I'm Chetan Ramteke, I'm a tata sky subscriber for 2 yrs. I was satisfied with its service for 1.5 year; but for last 6 months its service quality suddenly dipped to ground. For last 4 months, i was unable to add or drop any Package (barring on couple of occasions) at my will. In order to do that, I've tried all possible options but in vein.
1. First I dialed toll free customer care no. (From MTNL/BSNL lines:[protected], but the reply was the no. does not exist.
2. Then I tried other customer care No. (From other lines: Western India:[protected] It got connected. But when I chose the option for adding package, the recorded option was ' Sorry, we are unable to process your request; Please hold while we connect you to tata sky executive'. After this very announcement the line got disconnected. At first instance, I thought it to be some technical problem and I tried once more and for n number of times, but the same thing happened.
3. then i tried first option one more time, this time It got connected too. but result was same as in the second case, Line got disconnected at the manual conversation instance.
4. then i tried the sms option from my Registered Mobile no., i got the reply message saying 'sorry we are unable to process your request, try after some time'. then i tried this for no. of times, but of no use.
5. then finally i tried online option, but that also had reply 'failed'.
After that i left with no option but to file complaint. I visited the tata sky website, in contact us menu i entered my complaint. but at the time of register option, it showed reply of 'sorry we are unable to process'.
I haven't experienced more pathetic service than this one. this has wasted my valuable time and it frustrated me the most. so, i am registering my complaint in order to get compensation against my time wastage & frustration.