[Resolved]  Tata Sky — Deduction in Recharged Amount

Address:

Pune, Maharashtra

Hi,

My Tata Sky subscription id is [protected].

I raised a call with Tata Sky on 16-Sep-2011 (SR[protected], but I am unable to see any status against the call when I login to my online Tata Sky account, leave alone the status, I am unable to see the call itself....

I have many complaints regarding my Tata Sky account, but I am NOT getting an appropriate response for any of my complaints from any of your customer care representatives, whom I interacted till date. Let me brief what happened so far and then list down my queries / complaints...

Brief:
1. I have recharged my Tata Sky account on 31-May-2011 with Rs. 5,500/- for an annual package (all channels, except Showcase movies).
2. I requested for an additional Tata Sky connection on 07-Sep-2011 and I think I got the connection in a couple of days, but there has been lose connection issues on the additional connection. I contacted the customer service a couple of times to get the lose connection issue sorted out, but it has not been corrected so far.... For this additional connection I made a payment of Rs. 1000/- to the engineer, who installed the connection.
3. I received an sms on 13-Sep-2011, stating my account balance is Rs. 93/- and the due date is 30-Sep-2011.
4. When I spoke to the customer care representatives, they said my balance is Rs. 251/- and the due date is Mar-2012 (don't remember the exact date) and none of them are able to provide a detailed explanation to my below queries / complaints.

My Queries / Complaints:
1. Why is my package shown as 'Semi Annual Mega Lite Pack' whereas I opted for the complete package?
2. Why is Rs. 3000/- deducted from my account on 13-Sep-2011?
3. Why is my current balance is only Rs. 251/-, whereas I paid Rs. 5,500/- on just 3 & 1/2 months back?
4. Why is my due date shown in the system as 07-Nov-2011? When is my next actual renewal date?

I simply want to have an yearly subscription with all channels, what do I need to do for the same?

Awaiting an earliest response.

Thanks,
Gangadharan L