[Resolved]  Tata Sky — dealer behavior

Address:

Ahmednagar, Maharashtra

Sunil lahakar,
Yashwant nagar,
Loni khurd,
Loni-talegaonroad,
Taluka- rahata,
Ahmednagar- pin- 413713
To,
Tata sky,
Consumer cell


RE: - Dissatisfactory service during installation of Tata sky

Dear Sir,

I would like to inform you of my dissatisfaction with regards to the purchase of the Tata sky DTH product and the subsequent installation service.

On date, 15th November, 2010, I purchased a Tata sky DTH unit for Rs 1200/-, which include the recharge cost, from m/s Jeevan radio house (Add: - Main road, Taluka- Srirampur, district- Ahmednagar – 413709).

Unfortunately, both, the installation service performed and the behavior of the seller was disappointing and unexpected. I was told, rather rudely, to get my own ID no. for recharging the DTH monthly service, in spite of paying Rs 200/- upfront for the same. The unit was not functioning for almost 5 days after the purchase. I was also asked to switch on the television for the entire duration until the service was started. This resulted in my television being switched on for almost 30 hours over a period of 5 days. Calls went unanswered and repeated attempts to contact the dealer were futile.

Finally after 5 days of continuous attempts and influencing the dealer, I somehow managed to get the service started on the 19th of November 2010.

I’ve had a harrowing experience during those three days and this has seriously has cast a doubt in my mind about the brand value and promise of a product like Tata sky.

I look forward to your reply and a resolution to my problem, and will allow myself 10 days before seeking help from a consumer protection agency

I possess all the original documents including the bill of transaction, the installation copy and the warranty card.

Please contact me on the above address or by phone at +91-[protected]

Sincerely,
Sunil K. Lahakar.