Tata Sky — Reg change of Setup Box

ashwinram472

from Srinagar, Jammu and Kashmir

Address:

Tamil Nadu

The company currently upgraded to mpeg4 from mpeg2.so i was asked by the company to change the setup box for free from them.but still now there is no proper response from the associates of the company and im currently not being to watch some channels.so pls take further actions against the company.

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Comments

Lalit Powar

from Bengaluru, Karnataka

Yes, Tata Sky is replacing old MPEG-2 STB's with new MPEG-4 STB's we only have to pay the warranty fees I guess. As of your channels issue you can address your complaint to tata sky’s official handle @tatasky. They will get in touch with you and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and resolve your issue.

ashwinram472

from Srinagar, Jammu and Kashmir

thanks Lalit Powar for looking into my problem.I have got my setupbox replaced now.Thanks for you concern.