[Resolved] Tata Sky — Remote frequently changed and charged

annaduraimalini

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hello.. I am a customer for Tatasky for the past four years. I always go for the annual pack which I pay minimum of 8000 rupees a year. In the past one year, there was three remote controls changed for me due to non-working after 2-3 months.. every time they change, they charge INR 225. This is really bad. You should supply some good quality remote. The remote supplied doesn't work after 2-3 months and I had to call for replacement and it is charged. The remotes I return has absolutely no damage. it is just doesn't work. Should I need to spend INR 1000 per year for the remote? Why I am need to continue if my money is looted in this way. When I ask the customer care, they say remote don't have warranty or guarantee.. you may log a compliant to get money back.. Is this the way a TATA company behave? Really bad.. Please look into it ASAP. Thanks Annadurai- [protected], Bangalore

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Lalit Powar

from Bengaluru, Karnataka

You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. I think you can go for AMC to cover cost of any damage and service visit. You will have to check though whether remote replacement is covered under AMC. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and provide appropriate resolution to your remote issue.