[Resolved]  Tata Sky — Set-top-box charge

Address:

Delhi

I had a TATA Sky connection (Subscriber ID : [protected]) which was giving some problems. On my request a technician was sent to correct the problem. He checks and changes the set-top-box with one in his bag (not in a box/wrapping of any kind). He didn't inform me, what was wrong with the old one, didn't tell me I will be charged for the new one, didn't give me a warranty/bill or any document regarding it. Next thing I notice is that I have been charged the whole remaining balance on my account and my paid-subscriptions have been all cancelled without as much as a reminder-of-payment or information as to how much I was charged for the box.

The set-top box is part of the service that TATA sky provides. I have no choices regarding the box. Given that, it should be their property and theirs to replace. If the set-top-box is my property then :

a) The technician has no right to replace it without telling me what the problem is or telling me how much a new one costs.
b) I should get an option to get it repaired myself
c) At no point was I informed that they would charge me for it. The amount was deducted without informing me at all !
d) NO Bill or warranty card was given, that is mandatory for any Sale
e) A NEW box should come with a cover/ box
f) The old box should be returned to me.

Given the attitude of the customer service agents and their supervisors, I would recommend everyone to let go of TATA Sky. I request TATA Sky to figure out whether the Set-top-Box belongs to them or me and refund my money. There are enough options available to customers for this service.