[Resolved]  Tata Sky — set top box is not working and charges are being deducted

Address:

Mumbai Suburban, Maharashtra

Dear Sir/Madam,
I am Himanshu Kanthaliya residing in Borivali (W) of Mumbai. My Tata Sky is [protected] and was working properly until one day (9th Dec 2012) some technical problem arised and it stopped working and my account balance got dducted automatically. It was continuously showing NO SIGNAL on my TV screen. I contacted customer center and an executive came at my place and repaired the line. I was told that i wont get charged for this thing because there was a problem in the connecter of the cable and all the residents of the building share 1 big disc installed on the terrace. But still i got charged with Rs.125/- that got deducted from my account the very same day.
After 2 days (11th Dec 2012) it again stopped working. I called the same executive but he is not bothered to receive the calls or respond to my messages. I again contacted customer service depptt and explained them the whole situation but the are not able to understand even HINDI language as all these people are Hyderabadi. They cant even speak English nor Hindi properly.
Kindly intervene the matter regarding the false charges, rude behaviour, false promises and mental harrasment. I will be very thankful to you.
Regards,
Himanshu Kanthaliya.
+91-[protected].