[Resolved]  Tata Sky — Set Top Box not receiving signal

Address:West Delhi, Delhi

Hi My name is Ravinder Singh My number is [protected].
I applied for Tata sky connection on feb 2012 i had been enjoying tata sky channels. but on 14th June i didn't know what happend TV screen was blank and giving set top box not recieving signal.

I called tata sky customer care it charge me STD calling rate. everytime customer care executive takes 20-25 minutes to understand the problems. they send their technicians then technician comes to my home and check the connection & tell me that kindly call customer care and tell them that tata sky dish need to be relocate.

Then i call again customer care then they send again technician then technician check the connection says same, call customer care and tell them that tata sky dish need to be relocate if i say to technician that i raised the complaint for relocate the dish then technician told me that he intimated for Field request/complaint request not for relocate.

Again & again same thing going on. kindly help me out. it's irritating me now i am totally fed-up. you are my last hope. please help me. please contact me on my number [protected].

Thanks & Regards
Ravinder Singh
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Tata Sky — Set Top Box not received

I have booked on line a Tata Sky Set top box with one year subscription SD No. is [protected] & ID No. I-[protected] on 04.11.2010.
but I have not any call about delievery or instalation from Tata sky. Tata sky executive has comited to me at time of booking' you will receive your set top box within five days. but still not received any responce from Tata Sky.

So Pls. help me in this case......

Thanks
Rajeev Kumar
Rohini, Delhi
[protected]
You can address your complaint to tata sky’s official handle @tatasky. They will find out the reason why your set top box has stopped working/ unable to receive signal. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and send a technician to fix the problem.

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