[Resolved]  Tata Sky — Set Top Box Problem

This is RS Pathak from Duliajan, Assam 786602.

Tata Sky ID : [protected]
Set Top box number : “[protected]”
Card number : “[protected]”


During the month of September 2012, I had some problem in
viewing my tv. So, I called up tata sky customer support and asked a service
vist to my place. Before the tata sky person came to check the problem, the
service centre updated your data base with a new set top box no
“[protected]”. During the mean while I got my tata sky box checked from a
different place and there it was working fine. So I was sure that there was
a problem in my connection. When the person from tinsukia center came, he
said he is going to replace set top box even though my set top box was
working well. I asked him to check the cable connection. After he did that
still the tv did not come as the set top box number in your data base and
the one I am using current are different. He said that he is still going to
replace the box as in the database a new set top box has been assigned to
me. I did not allow him to do so because I was sure that my tata sky box
was well but the real problem in viewing my tv was that the connection of
the cable to the dish was loose. After this I once again called your
customer support and explained my problem. They said they will solve it.
After a lot of trouble my tv started working after a week.

In the statement of September 2012, Statement Number:[protected] on 21st sep
a sum of Rs 225 had been debited on the name of “Hdlg Chrgs of STD Swap
box”.

I want you to look in this matter and do the needful.

• I have attached statement for the month of September 12.
• A photo of the set top box showing the digicom no. which I am using now
• A photo of the receipt showing the digicom no. along with the card
number when I purchased .



In view of above, please look into the matter and do the needful.