Tata Sky — Tata Sky Plus Recording Not Working for Regional Malayalam Channels | |||
My Subscriber ID: [protected] I have tata sky plus recording box since many years, but lately there has been addition of around 14 malayalam channels. Since that happend i also recieved SMS that they have upgraded technology from MPEG 2 to MPEG 4 for these malayalam channels. Since that day i have not been able to view the recordings of malayalam channels. A blue screen comes when we go to plan and try to view the malayalam recordings and it gets hangs. The complaints made went in vain without resolution. Work order: 1-[protected] (6th Sep 2013) - Service guy came and gave false commitment that this issue will persist til 25th Sep 2013, after calling customer care again found that its not officially true. Work order - 1-[protected] (10th Sep 2013) - No service guy came and without visiting the complaint was closed. Work order- 1-[protected] (12th Sep 2013) - No service guy has come till now dated (17th Sep 2013) Work order - 1-[protected] (13th Sep 2013) - No service guy has come till now dated (17th Sep 2013) Work order - 1-[protected] (13th Sep 2013) - No service guy has come till now dated (17th Sep 2013) and this has been kept on hold (received SMS regarding the same) Note: I am a premium customer as per the customer service team, as i am paying around 750 Rupees per month for these services of Tata SKY, but the service in no angle seems any premium, i have no option to complaint to higher management. Cause there is some much confusion at the entry level to solve basic issues of a Grieving customer. Was this information helpful? | |||
 3 Comments | |||
Comments
My Contact Number is [protected], if any senior officials need to contact.
Reply
Tata Sky has rolled out migration of MPEG-2 STB's to MPEG-4 STB's. This upgrade is at no extra cost to the existing customer. You will have to request for the upgrade to MPEG-4 STB for viewing these malayalam channels. You may have to pay warranty charges, which again will help you in case you face any problem with your set top box.
On 19th Sep 2013, i received call from TATA sky saying that the issue solved automatically and it was a back end software compatibility issue of MPEG 2, again Lalit Pawar from Tata Sky or a general customer i guess in last comment saying that i need to upgrade box, this is not solution- this is sales of new boxes and looting customers to take that, again poor downloading of information from Top to Bottom in the company if he is an employee and if a customer then sorry mate you do not have clear information about this issue.
Suggestion: Company needs to give proper download further to CS team and Field Staff for any changes or updates.
Customers suffers due to lack of it.
Issue resolved in my case, but it was a long wait and trust factor a bit decreased due to this incident.
Suggestion: Company needs to give proper download further to CS team and Field Staff for any changes or updates.
Customers suffers due to lack of it.
Issue resolved in my case, but it was a long wait and trust factor a bit decreased due to this incident.
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