[Resolved]  Tata Sky — Tata Sky replacement HD box again faulty. No response from customer care as usual

Ref: Work Order # 1-[protected] I would like to draw your attention to the work order specified above and the email below, sent earlier in the month of Aug 2013. My newly purchased HD box developed an issue just after 2 months of purchase and I was given an old, refurbished and CRAPPY box stating policy reasons for not replacing the new box with a new box under warranty. My service was completely down for 4 days and the swap box was installed after a lot of follow-ups on call and emails to which there was no response from Tata Sky. Now, just after 10 days of installing that swap box, the box developed a problem and it does not switch on at all. A technician came and verified this to be an issue with the box and said that a new box will be installed by evening of the same day (30th Aug.). Since then, I have not heard from Tata Sky and I’m left with no service at all. Multiple calls to the customer service simply results in false commitments which never get fulfilled. If this is the way a Premium Customer with at least 5 year association with Tata Sky is treated, I can imagine the level of customer harassment that regular customers would have to go through in case a fault is to be addressed. Tata Sky in my opinion is grossly irresponsible and unreliable. I’m extremely frustrated with the services provided by Tata Sky and would like to get my connection terminated right away. I have multiple other DTH providers who are known to be much better and responsive in all respects than Tata. ____________________________ Ashish Mathur ____________________________ From: Ashish Mathur Sent: Tuesday, August 20, 2013 12:13 PM To: [protected]@tatasky.com Cc: [protected]@tatasky.com Subject: Warranty replacement needed for new HD Set top box. No response from Tata Sky Importance: High Subscriber Id: [protected] Work Orders Open: 1-[protected], 1-[protected], 1-[protected] Problem: Newly purchased HD Set Top Box not receiving signal. Needs warranty replacement. I reported this problem to Tata Sky on 14th Aug and till now 2 technicians have visited and checked the entire system. The fault was identified with the HD Set Top box and the resolution was a box replacement. Till date (20th Aug) I have made at least 7 calls to Tata Sky Customer Care and written 2 email through the web portal (SR[protected], SR[protected] for which there is no response. When I called up Tata Sky customer care on 19th Aug to check about the status, I was told that the field technician had FALSELY CLOSED the work order stating a reason of Address Mismatch. The fact is that my address has never changed since I took this connection 5 years ago. The most irritating part of this is whenever I call customer care, they open a new request for the call without even thinking for a minute and this makes the entire history of the problem get lost. I would like to tell Tata Sky to STOP HARASSING GENUINE OLD CUSTOMERS and replace my faulty equipment IMMEDIATELY. If this is not addressed in the next 1 day, I’ll be forced to DISCONNECT my subscription and move on to a more reliable DTH provider. ____________________________ Ashish Mathur ____________________________