[Resolved]  Tata Sky — TATASKY cheating customers Unable to view TV since 15 days

Address:

Ahmedabad, Gujarat

I am unable to view my tata sky connection as it show channel for 10 mins & then it stop working. As tata sky had updated platform from MPEG-2 to MPEG-4 my existing service is not working since after 1st of august, my service id is [protected]. I had complained many times to customer care but complain is closed without any resolution. Also your customer care & local Technician is asking about illegally amount Rs 500 for replacement of set top box. As it is not customers fault or request for platform update. if company is doing any update at their end the end customer must not be effected. My connection had completed 5 years in july 2013. Currently my tata sky services are not working. below are complain numbers closed without resolution. Complain number Date SR[protected] 20 august SR[protected] 17 august SR[protected] 17 august SR[protected] 14 august SR[protected] 09 august Technical engineer is talking like set top box change karna padega without checking & if you dont agree them then saying "Nahi toh chalu nahi hoga ho karna hai kar lo" It is an pathetic service experience now from tata sky Customer care end. Pls have details link about signaling update from tata sky. http://www.thinkdigit.com/TVs/Tata-Sky-inks-MPEG-4-STB-contract-with_15252.html Regards Sunil Gidwani [protected]