[Resolved]  Tata Sky — tatasky problem

Address:

Sitapur, Uttar Pradesh

Hi I wanted to upgrade my existing normal tata sky plan (Subscription ID: [protected]) to HD plan, hence i called the customer care n registered my wish on Monday, 14th October 2013. The representative said a person from Tata Sky service center will visit you today at 4 p.m. and the amount was deducted from my tata sky account. Then i came to know that the address which is registered with the company is not correct and hence i got it changed soon after registering the complaint. Due to the address change, i again called the customer care to confirm whether the service center representative would visit me at the correct address and on the same time or not. I was told that you do not worry the person will visit you at the changed address at 4 p.m. But it did not happen. And since the amount was already deducted my services were deactivated. Irritated i again called them around 6:20 p.m. then i was given a complaint number( ) and the representative told that if possible today, otherwise at 10 a.m. the next day you will get a call from the mechanic and he will reach your place. Till date i have not received any call from anybody and nobody has visited me from Tata Sky. On making a call today i was further told that you will receive a call in the next 24 hrs. I want to ask that this is the kind of service that a brand like Tata Sky offers to its customers? And the people that are meant to help us are actually fooling their customers. I am very disappointed and have lost my trust in Tata Sky. Kindly look into the matter as soon as it can be and get things sorted.