Tata Sky — Technical Issue after Relocation

Yogesh P. Mahajan

Address:	Medak, Andhra Pradesh
Website:	www.mytatasky.com

Hi Tata Sky,

There was maintenance work done in my complex where they closed the Electrical Duct from top. For doing this they changed the orientation of the dish.

I called the Tata Sky customer care complaining about the same and got an appointment to fix for 15th June 2013. They kept postponing it every hour and finally showed up at 4:00 PM. The technicians who came had no idea about what is happening the satellite finder they had was showing the signal but nothing was seen on TV.

The technicians didn't had any technical expertise for solving the issue. They were randomly rotating the dish in all possible directions.

Finally after meddling for 1 hour till 5:00 PM they said Sir Dish is messed up, this conclusion was made based on the observation that the arm for the receiver is loose. They informed me that new dish will cost Rs.450/- and they will get it on Sunday 16th June 2013.

Now it is 5:00 PM and no one has showed up so far.

Subscriber ID : [protected]
15th June 2013 Tata Sky WO: 1-[protected]
16th June 2013 Tata Sky WO: 1-[protected]

Thanks,
Yogesh.

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Comments

Ashish Sharma

Tata Sky — Relocation Harresments

My Sub. ID is [protected]. This is regarding to my request # 1-[protected]. I was promised that I would receive a call till 11 AM next morning. But as expected I haven't received any call. Regarding same I again made a call and I was promised that within next 2 hours I would receive a call. And this continues for 4 - 5 times. I made call and receive the same reply from your service center.
Still after around 30 hours, I haven't receive a single call from your side.
Is this the way TATA deal with it's old customer. Thank god that I haven't recommended TATA SKY to any of my friend, and after this incidence I even don't want to recommend.
I haven't seen such a worst customer relationship services from any company.
I request you to please refund me my INR 1000.00 (account balance).

-Ashish Sharma

damanjeet singh

from Gurgaon, Haryana

Tata Sky — Tata Sky relocation

We are one of your customer having 2 Tata sky connection. We are in process of shifting from vasant kunj to GK, we have been continously trying to seek help from customer service but till date no one has been able to help us with it. Their dialogue is ' Shifting of Tata sky can be done throuhg electican we would ne be able to provoide any assistance on the same'. Till date I had lot of confiedence on Tata Products but with this kind of experience m in two mind, should i actually continue with it..

Hope to get positive and prompt revert from your end.

Lalit Powar

from Bengaluru, Karnataka

Hi Mr. Damanjeet Singh,
I am a Tata Sky customer and have experienced good service by the Co. I have one of my friend who also ownes Tata Sky and was shifting to his natives he got in touch with the nearest dealer of that locality to gain assistance related to the product and also the CC assisted him with shipment.I'm sure there must be meny dealers in your new location to get the service you have right to.

vishalgoyalxiv

from Hyderabad, Telangana

Well Ashish, I faced the same thing too. I moved from Delhi to Hyderabad and wanted my connection shifted. But for 2 weeks no one turned up. They are blood suckers!

Lalit Powar

from Bengaluru, Karnataka

I think you should contact Tata Sky customer service. They are quiet prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their helpline number at[protected]. The best part is it is available 24X7.