Tata Sky — The box we ordered n made payments has not been delivered we ordered In december

Address:

Chennai, Tamil Nadu

In December we ordered tata sky hd+. Due to concealed wiring problem they could not fix it . In march we called them n asked what happened ? They said as the work could not b done we have policy to cancel the request n return the money back and when we checked nothing was refunded . On 7 march they called us n sId our billing people will contact u . No one called us. Then on 8 march we told them we don't want refund pls give us the box again they it is refunded there were no call from their side we were calling them regularly for the box and they agreed 11/2 week back and today when we called them to inquire they told us that they refunded our money back 3 days before ( which we will come to know in our month end statement) and if we want the box we need to pay the increased prices for box n installation