[Resolved]  Tata Sky — Non-delivery of TataSky+ Set-top box

Address:

Tiruchirappalli, Tamil Nadu

On Monday, 8 Nov 2010, I made a booking for TataSky+. The charges of Rs.5,999/- were deducted from my account on that date. I was informed that the delivery would take place within four working days.

On Friday 12 Nov evening (around 6:45 pm) I telephoned to the TataSky helpline. Since four working days were over, I requested to register a "Delayed delivery" complaint. I was told that someone would contact me over telephone.

Since there was no telephone contact, I made a Service Request (SR[protected] from "mytatasky" in this regard on Saturday, 13 Nov 2010. This SR is STILL open.

On Monday 15 Nov (one week after the initial booking and payment) I again placed a call to the TataSky helpline at 9:50 am. The person who received the call passed the call to his team leader, who heard everything and told me that someone would contact me "within 24 hours". No one contacted so far.

On Tuesday 16 Nov I sent an email stating all these details to "[protected]@tatasky.com", and got the auto response docket no. 1-[protected] of 16.11.2010. So far, no action has been taken, either by way of email or telephone call.

On Thursday 18 Nov, I again placed a call to the TataSky helpline. The person who received the call told me that delivery would take place "within 24 hours".

On Friday, 19 Nov I lodged my complaint with the Nodal Officer as per the TataSky grievance procedure and got an Auto-Response registering my complaint as 1-[protected]. Till date, there has been no response or action in this matter.

What is the best way to proceed further in this matter?