[Resolved]  Tata Sky — Rude Behaviour and harassment byTata Sky team

Address:

South Delhi, Delhi

We started facing no signal problem in our Tata Sky from Monday afternoon. We lodged a complaint with Tat sky customer care on Monday with a promose to us that the problem will be fixed in 24 hours. The technician did come to our residence at 3pm on Tuesday. He check the Tata sky, took out all the cables from the dish antenna and then said that the dish has to be shifed a bit upwards to get proper signal for which he wanted a big ladder which was arranged on rent by US immediately. The technician, Suresh Kumar then went to attend another residential problem promising us to return by 5pm. He never retrurned. However, we kept calling him with no response. Finally at 7pm he picked up the phone and said he cannot do anything as he is going home. I then called the Tata Sky customer service number and lodged another complaint. Spoke to Ms Parineeta, who claimed to be the senior team leader who apologised profusely and promised that the technicians are in vasant kunj only and will fix the problem by 8 pm positive on tuesday nightr as its just a 10 minute work. At 8:30 pm I called her agfain as nobody had come till then to fix the problem. I was told by Edward Edwin and the next sr team leader that Ms Parineeta has left and that its very unfortunate that the problem has still not been fixed and promised to call back with a solution. 15 hours have passed since then with no call and no technician visit at our residence.
On Sunday, 10th July, I have submitted the payment for tata sky for four months. I need Consumer forum to take up the matter seriously for all the stress that we have been going through by continuosly calling the customer care for tata sky with no results for 48 hours and rude obnoxious behaviour of the tat sky team. I NEED FULL PAYMENT OF TWO CONNECTIONS THAT WE HAVE AT HOME AND FULL PAYMENT THAT WE HAV DONE SO FAR TO TATA SKY.