[Resolved]  Tata Sky — Warranty Replacement of new HD Set Top Box

Subscriber Id - [protected] I had purchased a HD set top box as my secondary connection in June 2013 and it turned out to be faulty. I raised a workorder for getting the problem diagnosed and the same was identified by 2 technicians as a fault of the set top box and suggested getting the box replaced. I had to raise another work order for the same on 19th Aug 2013 (WO: 1-[protected]) but the same was FALSELY CLOSED by the field technicians stating an absured reason of "Address Mismatch" whereas the fact is that my address has never changed. No one called/contacted me from Tata Sky to inform that my workorder is being cancelled. I raised a new work order on 19th Aug again for the same issue (WO: 1-[protected]) but no one has contacted me from Tata Sky. I called up the customer care and asked to be connected to a Supervisor but was put on an endless hold for about 7 mins after which the call disconnected. I would like to tell Tata Sky to STOP HARASSING genuine customers and resolve the issue IMMEDIATELY.